"Mr. Pan,

My wife and I would like to "THANK YOU" for excellent job by one of your employee - Mark Hsieh. Last Saturday (03/21/2009) we was on our B-day trip to Las Vegas, when "Flat Tire" Message pop up on our iDrive screen. We turn around and slowly drive to nearest BMW center witch was New Century BMW. It was a long line of cars (almost all of them has appointments) waiting for service. When I told Mark that this my wife B-Day present and that more then 10 friends waiting for us in Vegas with all reservation for that evening - Mark help as. He take car of our problem, call someone in service department, make all arrangement and at the end we got our car back in 1 hr.

Mark excellent work and willingness to help - great example how all employee around should work to make customer happy.

Thank You, Mr. Pan!
Thank You, Mark!

P.S. I will make sure that my positive experience working with Mark Hsieh will spread to the internet via www.Bimmerfest.com and www.e90Post.com ."

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"Stephen,

First, Happy New Year and best wishes for a healthy, happy and prosperous 2010.

I wanted to personally acknowledge one of New Century's newest team members, Sal Rubino. Sal is truly a worldclass service advisor and a great addition to the NC team. Unfortunately I had a recurring electrical/battery problem with my three month old 750Li but Sal and the technician/service team diagnosed and solved the problem in an expeditious and very professional manner.

This is my seventh BMW but first from New Century. It is attention to detail and the service experience provided by Sal that will keep me coming back to New Century.

Please extend my sincere personal to Sal."

 

 

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"Mr. Pan:

I wasn't sure if I'd receive a follow up survey to my visit today since it was so close to my last visit so I thought I'd send you a quick email.

Let me begin by saying my previous concerns as outlined in my survey and expressed to BMWNA have been ameliorated.

Your staff, particularly Paolo Rivero took care of my car in a very professional and expeditious fashion. The problems I outlined to Paolo were resolved to my satisfaction. Paolo is a very serious and professional young man who on my visits to New Century has strived to insure that my needs were met.

Although it seemed that I was getting off to a rocky start with the service departments at both New Century and Savage BMW I can say based on this last visit that I'm completely satisfied with the work, and the customer relations exhibited by your staff.

As unhappy as I was last time, this visit has converted me to a confirmed New Century BMW customer.

I know sometimes we tend to dwell on the negative, but I wanted you to know that your staff made my last encounter a very positive experience.

Kudos to Paolo, Elmo, and Ken's technicians.

I hope you'll pass my comments along.

Thanks for your time, and the excellence you instill in the dealership."

 

 

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"Dear Stephen,

I am writing to commend you on the best service department of any BMW dealer out there! I recently had the pleasure of working with Martin Loera who provided me with 10+ service and really went out of his way to help me with a problem on my X-5!! Martin was extremely professional and was great about follow up, something hardly seen any more! Keep up the great work, thanks for everything!"

 

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“GREAT experience! I drove in at 7:30am on a Friday with a nail in my tire and left at 8:30am with it repaired and on my way to work! This is yet another reminder of why I will never buy or service a car anywhere else! Thanks for your continued customer focused service!”

 

 

 

"Everyone at New Century BMW is awesome!! I love the service there!!"

 

 

 

"The staff and most importantly the service advisor that assisted me was very professional and made my first time experience very comforting. My Service Advisor constantly kept me updated while I waited for my vehicle. I am so satisfied of the service at NCBMW that even though I live very close to Pacific BMW I would still take the extra time to take my car to NCBMW. I will also most deinitely recommend everyone to NCBMW."

 

 

 

“My Service Advisor did a great job in organizing my service appointment. He is very professional and friendly and I would recommend New Century BMW to my friends because of the high quality service I received.”

 

 

 

“Great service! Takes great care of customers; I received a free complimentary ticket from New Century BMW to go watch a movie across the street while my car was in service for two hours.”

 

 

 

"...I was very pleased with the quickness and efficiency of the staff. From the time I made my appointment to the quickness of the cashier. My service advisor is very professional and on top of any issues that we may have."