Customer Testimonials

Google logo
Google Mar 31, 2023

Google logo
Google Mar 31, 2023

The team was friendly and efficient. They went out of their way to accommodate me during my day off. The sales person, Daniel Park, was especially outstanding in this area

Google logo
Google Mar 31, 2023

New century bmw has a dynamite service department. It sounds a cliché to say they go the extra mile, but they do. My service director, Eric always finds the best way to handle any situation. I highly recommend them!

Google logo
Google Mar 29, 2023

Drove over 2 1/2 hours every time my BMW needed service specifically for service at this location. Knowledgeable, efficient and great staff. Kevin Luu was the most helpful and knowledgeable service advisor I have had. Often gave me ways to help save money and advice on how to prolong car life. 10/10 would recommend this location.

Google logo
Google Mar 29, 2023

Google logo
Google Mar 29, 2023

Google logo
Google Mar 29, 2023

Google logo
Google Mar 29, 2023

Google logo
Google Mar 29, 2023

Google logo
Google Mar 29, 2023

Great Service Dept.

Google logo
Google Mar 28, 2023

I have been going to New Century Bmw for about 3 years now. BEST BMW dealership I have been to in regards to honesty and overall support. Shawn Nguyen, Pam and Willie are my service advisors and they are all amazing. I can not praise them enough for their continued help and support with my BMW. Also they help me save tons of money.

Google logo
Google Mar 27, 2023

Elvis was incredibly helpful and straightforward! He went out of his way to make us feel welcomed.

Google logo
Google Mar 27, 2023

Nice and personal staff

Google logo
Google Mar 26, 2023

Google logo
Google Mar 25, 2023

Google logo
Google Mar 25, 2023

Fantastic service overall, Mr. Alvarado and his team were super helpful on explaining all their car fixing process and keeping us updated on everything.

Google logo
Google Mar 25, 2023

Google logo
Google Mar 24, 2023

I have been a customer of New Century’s service department for many years and it has always been top notch.

Google logo
Google Mar 24, 2023

DealerRater logo
DealerRater Mar 23, 2023

Smooth transaction, I was able to complete everything remotely. Elvis was great! I would highly recommend this dealership!

Read at DealerRater

Google logo
Google Mar 23, 2023

I recently had a blowout on the freeway many miles away from home, but Shawn (service) and Peter (parts) at New Century took care of me like I had been a customer for years. I’ve had many great BMW experiences over the years, but this was one of the best.

Google logo
Google Mar 23, 2023

Ken is amazing !! Handled the car for us with ease right from the start. Thanks so much, Ken!

Google logo
Google Mar 23, 2023

Service was great, from beginning to end.

Google logo
Google Mar 22, 2023

Ken lam was very helpful and great to work with. This is a great location to get what you need done to your car!

Google logo
Google Mar 22, 2023

Great experience

Google logo
Google Mar 22, 2023

William the Service Advisor was helpful and very accommodating

Google logo
Google Mar 22, 2023

Very happy with the service.

Google logo
Google Mar 19, 2023

Shawn was great! Friendliest BMW location in SoCal.

Google logo
Google Mar 19, 2023

Google logo
Google Mar 18, 2023

Google logo
Google Mar 18, 2023

Excellent customer service, friendly and knowledgeable staff! Definitely recommend coming here for both service or sales.

Google logo
Google Mar 18, 2023

Quickly service and nice person.

Google logo
Google Mar 17, 2023

I hate coming in. But. Eric Ho was very informative, professional and classy. He knew his profession and was helpful to inform me and was classy about it. I recommend promoting him to train others to be like him.

Google logo
Google Mar 17, 2023

The service department, Kelvin, is very responsible.

Google logo
Google Mar 17, 2023

Excellent experience!

Google logo
Google Mar 17, 2023

Google logo
Google Mar 17, 2023

Facebook logo
Facebook Mar 17, 2023

They always have great service

Google logo
Google Mar 17, 2023

Google logo
Google Mar 16, 2023

Google logo
Google Mar 16, 2023

I am new to BMW. I had a great experience with Ken Chau. I got lucky that he was the one who replied to my online inquiry. Through leaning about the car to on line order to waiting to pickup, he has been very responsive, very patient, and has never let me feel that he is a sales person who just want to close a transaction. He has been more like a friend who provides sincere and professional suggestions along the way. Their finance department is another story, though. But you only deal with it once, so that's fine. ...

Google logo
Google Mar 16, 2023

This dealer has been great to deal with! I have dealer choices that are much closer but I've been very pleased with their service making the 3hr drive worthwhile.

Google logo
Google Mar 16, 2023

Google logo
Google Mar 15, 2023

Detailed assessment. Thanks

DealerRater logo
DealerRater Mar 15, 2023

Great Services! Elvis and Sean was enthusiastic, friendly, and super nice! Would love to do businesses here again

Read at DealerRater

Google logo
Google Mar 15, 2023

Google logo
Google Mar 15, 2023

My service advisor Eric made my very first service appointment seamless and hassle-free. My car was done within the stated timeframe. I highly recommend Eric and the New Century BMW crew.

Google logo
Google Mar 15, 2023

Nice service!The technicians are very professional.

Google logo
Google Mar 15, 2023

Google logo
Google Mar 15, 2023

I am very pleased with the level of service and attention that was given to me. Ken is very professional and attentive.

Google logo
Google Mar 15, 2023

Fast efficient

Google logo
Google Mar 14, 2023

My sales agent was very accommodating and attentive to all our needs. Chris Gannon was excellent. The finance manager was great too but New Century should get Michael a faster computer system.

Google logo
Google Mar 14, 2023

Best service ever

Google logo
Google Mar 14, 2023

they have great service, also Elvis very helpful, we love our new car.

Google logo
Google Mar 14, 2023

Google logo
Google Mar 11, 2023

I use to take all my cars to BMW in Monrovia but they have the worst customer service. I dealt with Sidney and Eric both are great advisors. My technician Mike was very informative as well and deserves all the praises with his inspection videos. I will be back to this location for future maintenance.

Google logo
Google Mar 11, 2023

Google logo
Google Mar 11, 2023

Google logo
Google Mar 11, 2023

Great customer service! Highly recommended. Satisfied customer!

Google logo
Google Mar 11, 2023

Google logo
Google Mar 11, 2023

Shaun Nguyen is the best!!!! He keeps my X1 running great.

Google logo
Google Mar 10, 2023

Google logo
Google Mar 8, 2023

BMW has and always be the best dealership in SoCal to do business with. Their customer service is unmatched and they truly treat their clients with the utmost respect. I have never had any issues with service there, nor have my family for that matter, in the last 17 years that we have been clients of theirs.

DealerRater logo
DealerRater Mar 7, 2023

Glad I came across this dealership and Elvis as he made my purchase go quick and smoothly.

Read at DealerRater

Google logo
Google Mar 5, 2023

Amazing experience. This was my 4th BMW purchase and bar far the easiest and best experience. Hamlet was easy to work with and I would recommend him to anyone wanting to purchase from New Century BMW.

Google logo
Google Mar 4, 2023

Extraordinary customer service! Christopher was awesome and to the point with the negotiation. He got me the lease terms I requested for the X5.

Facebook logo
Facebook Mar 4, 2023

Easy access to service location, service advisor not pushing extra services, waiting area, cost of services.

Google logo
Google Mar 4, 2023

Google logo
Google Mar 3, 2023

Great coordinator and services

Google logo
Google Mar 2, 2023

Eddie is great to help out with the service and taking my car's need. I highly recommended

Google logo
Google Mar 2, 2023

Google logo
Google Mar 2, 2023

Very professional and helpful.

Google logo
Google Mar 1, 2023

Google logo
Google Mar 1, 2023

Facebook logo
Facebook Mar 1, 2023

I have been coming to their service department for years for routine maintenance and other services. My advisor is Kevin Luu. He is knowledgeable and explains well before each service. I highly recommend him. Also, their complementary Lyft service back and forth to the dealer is awesome.

Google logo
Google Mar 1, 2023

(Translated by Google) It's my first time to maintain a car, and I feel very good. The service is very enthusiastic, and I found Chinese service Eric, thank you Eric Ho for your help! (Original) 我第一次来保养车,感觉非常不错。服务很热情,给我找了中文服务Eric,感谢Eric Ho的帮助!

Google logo
Google Mar 1, 2023

The service is good.

Google logo
Google Feb 28, 2023

Yes, I think you guys are great prompt service with confirmation on sight.

Google logo
Google Feb 28, 2023

Third time owner of BMW vehicles but first time experience with New Century BMW service dept and William was awesome. Quick service, good communication, friendly and kind. The other service agents were also friendly. They didn't have a loaner so I was given an Enterprise car. I got a great oil change service deal and very happy to make this dealer my service home. Other surrounding dealers including Bev Hills are very high volume and perhaps they get a certain kind of client so that's why service level experiences has varied from good to not good at all. ...

Google logo
Google Feb 28, 2023

Google logo
Google Feb 28, 2023

Shawn was extremely knowledgeable on the car and made excellent recommendations for servicing my X3.

Google logo
Google Feb 28, 2023

Sidney is the best

Google logo
Google Feb 28, 2023

Google logo
Google Feb 27, 2023

Great, honest service. I’ve never bought a new car so easily. Sales staff were knowledgeable and friendly. And finance was quick and not pushy at all. Highly recommend.

Google logo
Google Feb 25, 2023

Google logo
Google Feb 25, 2023

Google logo
Google Feb 25, 2023

Google logo
Google Feb 25, 2023

Elvis B. was a pleasure to work with. He was very helpful and made the process fast and easy. 10/10 would recommend him to anyone looking to purchasing from New Century BMW.

Google logo
Google Feb 24, 2023

Eddie Wong us and always has been so professional and helpful. Thank you!

Google logo
Google Feb 23, 2023

We would like to thanks to Eddie and James who helped us to fix the issues with our newly purchased car, eventhough we purchased the car in Century West BMW, North Hollywood dealership. We lost the trust to Century West BMW, North Hollywood where we originally bought my car due to the fact how the car and we were treated. We are very pleased that New Century BMW Alahambra dealership has outstanding customer care and service. We will definitely come back to Eddie who has been very professional and prioritized us with utmost care.

Google logo
Google Feb 22, 2023

Google logo
Google Feb 22, 2023

Great service!

Google logo
Google Feb 21, 2023

DealerRater logo
DealerRater Feb 21, 2023

It was an absolute pleasure working with Elvis to lease my first BMW. Straightforward and effective when getting the deal done. I can't say enough about how easy the process was to lease my new car.

Read at DealerRater

Google logo
Google Feb 21, 2023

My experience with their warranty included services have been good. Service Managers are polite and willing to help. Delivery of vehicle as promised. Great customer service.

DealerRater logo
DealerRater Feb 20, 2023

Elvis is genuinely super nice guy! He gave me the best price on our certified BMW. I’ll definitely go back to Elvis again and again! Thank you, Elvis!!!!

Read at DealerRater

Google logo
Google Feb 20, 2023

Big thank you to Yeimi, Shawn, and everyone else at Alhambra BMW for helping me schedule service for my vehicle!

Google logo
Google Feb 19, 2023

Good service, quick

Google logo
Google Feb 18, 2023

Excellent Service Advisor Sidney Chan

Google logo
Google Feb 16, 2023


Leave Us A Review