The team was friendly and efficient. They went out of their way to accommodate me during my day off. The sales person, Daniel Park, was especially outstanding in this area
New century bmw has a dynamite service department. It sounds a cliché to say they go the extra mile, but they do. My service director, Eric always finds the best way to handle any situation. I highly recommend them!
Drove over 2 1/2 hours every time my BMW needed service specifically for service at this location. Knowledgeable, efficient and great staff. Kevin Luu was the most helpful and knowledgeable service advisor I have had. Often gave me ways to help save money and advice on how to prolong car life. 10/10 would recommend this location.
Great Service Dept.
I have been going to New Century Bmw for about 3 years now. BEST BMW dealership I have been to in regards to honesty and overall support. Shawn Nguyen, Pam and Willie are my service advisors and they are all amazing. I can not praise them enough for their continued help and support with my BMW. Also they help me save tons of money.
Elvis was incredibly helpful and straightforward! He went out of his way to make us feel welcomed.
Nice and personal staff
Fantastic service overall, Mr. Alvarado and his team were super helpful on explaining all their car fixing process and keeping us updated on everything.
I have been a customer of New Century’s service department for many years and it has always been top notch.
Smooth transaction, I was able to complete everything remotely. Elvis was great! I would highly recommend this dealership!
I recently had a blowout on the freeway many miles away from home, but Shawn (service) and Peter (parts) at New Century took care of me like I had been a customer for years. I’ve had many great BMW experiences over the years, but this was one of the best.
Ken is amazing !! Handled the car for us with ease right from the start. Thanks so much, Ken!
Service was great, from beginning to end.
Ken lam was very helpful and great to work with. This is a great location to get what you need done to your car!
William the Service Advisor was helpful and very accommodating
Very happy with the service.
Shawn was great! Friendliest BMW location in SoCal.
Excellent customer service, friendly and knowledgeable staff! Definitely recommend coming here for both service or sales.
Quickly service and nice person.
I hate coming in. But. Eric Ho was very informative, professional and classy. He knew his profession and was helpful to inform me and was classy about it. I recommend promoting him to train others to be like him.
The service department, Kelvin, is very responsible.
They always have great service
I am new to BMW. I had a great experience with Ken Chau. I got lucky that he was the one who replied to my online inquiry. Through leaning about the car to on line order to waiting to pickup, he has been very responsive, very patient, and has never let me feel that he is a sales person who just want to close a transaction. He has been more like a friend who provides sincere and professional suggestions along the way. Their finance department is another story, though. But you only deal with it once, so that's fine. ...
This dealer has been great to deal with! I have dealer choices that are much closer but I've been very pleased with their service making the 3hr drive worthwhile.
Detailed assessment. Thanks
Great Services! Elvis and Sean was enthusiastic, friendly, and super nice! Would love to do businesses here again
My service advisor Eric made my very first service appointment seamless and hassle-free. My car was done within the stated timeframe. I highly recommend Eric and the New Century BMW crew.
Nice service！The technicians are very professional.
I am very pleased with the level of service and attention that was given to me. Ken is very professional and attentive.
My sales agent was very accommodating and attentive to all our needs. Chris Gannon was excellent. The finance manager was great too but New Century should get Michael a faster computer system.
Best service ever
they have great service, also Elvis very helpful, we love our new car.
I use to take all my cars to BMW in Monrovia but they have the worst customer service. I dealt with Sidney and Eric both are great advisors. My technician Mike was very informative as well and deserves all the praises with his inspection videos. I will be back to this location for future maintenance.
Great customer service! Highly recommended. Satisfied customer!
Shaun Nguyen is the best!!!! He keeps my X1 running great.
BMW has and always be the best dealership in SoCal to do business with. Their customer service is unmatched and they truly treat their clients with the utmost respect. I have never had any issues with service there, nor have my family for that matter, in the last 17 years that we have been clients of theirs.
Glad I came across this dealership and Elvis as he made my purchase go quick and smoothly.
Amazing experience. This was my 4th BMW purchase and bar far the easiest and best experience. Hamlet was easy to work with and I would recommend him to anyone wanting to purchase from New Century BMW.
Extraordinary customer service! Christopher was awesome and to the point with the negotiation. He got me the lease terms I requested for the X5.
Easy access to service location, service advisor not pushing extra services, waiting area, cost of services.
Great coordinator and services
Eddie is great to help out with the service and taking my car's need. I highly recommended
Very professional and helpful.
I have been coming to their service department for years for routine maintenance and other services. My advisor is Kevin Luu. He is knowledgeable and explains well before each service. I highly recommend him. Also, their complementary Lyft service back and forth to the dealer is awesome.
(Translated by Google) It's my first time to maintain a car, and I feel very good. The service is very enthusiastic, and I found Chinese service Eric, thank you Eric Ho for your help! (Original) 我第一次来保养车，感觉非常不错。服务很热情，给我找了中文服务Eric，感谢Eric Ho的帮助！
The service is good.
Yes, I think you guys are great prompt service with confirmation on sight.
Third time owner of BMW vehicles but first time experience with New Century BMW service dept and William was awesome. Quick service, good communication, friendly and kind. The other service agents were also friendly. They didn't have a loaner so I was given an Enterprise car. I got a great oil change service deal and very happy to make this dealer my service home. Other surrounding dealers including Bev Hills are very high volume and perhaps they get a certain kind of client so that's why service level experiences has varied from good to not good at all. ...
Shawn was extremely knowledgeable on the car and made excellent recommendations for servicing my X3.
Sidney is the best
Great, honest service. I’ve never bought a new car so easily. Sales staff were knowledgeable and friendly. And finance was quick and not pushy at all. Highly recommend.
Elvis B. was a pleasure to work with. He was very helpful and made the process fast and easy. 10/10 would recommend him to anyone looking to purchasing from New Century BMW.
Eddie Wong us and always has been so professional and helpful. Thank you!
We would like to thanks to Eddie and James who helped us to fix the issues with our newly purchased car, eventhough we purchased the car in Century West BMW, North Hollywood dealership. We lost the trust to Century West BMW, North Hollywood where we originally bought my car due to the fact how the car and we were treated. We are very pleased that New Century BMW Alahambra dealership has outstanding customer care and service. We will definitely come back to Eddie who has been very professional and prioritized us with utmost care.
It was an absolute pleasure working with Elvis to lease my first BMW. Straightforward and effective when getting the deal done. I can't say enough about how easy the process was to lease my new car.
My experience with their warranty included services have been good. Service Managers are polite and willing to help. Delivery of vehicle as promised. Great customer service.
Elvis is genuinely super nice guy! He gave me the best price on our certified BMW. I’ll definitely go back to Elvis again and again! Thank you, Elvis!!!!
Big thank you to Yeimi, Shawn, and everyone else at Alhambra BMW for helping me schedule service for my vehicle!
Good service, quick
Excellent Service Advisor Sidney Chan