Customer Testimonials
From start to finish, Gonzalo took care of me. He was honest, straightforward, and informative. He went the extra mile on every level.
Staff very responsive
Ken was a great advisor! Very attentive and communicative.Kept me updated with my cars service progress.
I had an amazing experience at the New Century BMW (Alhambra). Yi Wen is the best and we have been buying our BMW cars from him since 2008. He is very trustworthy and kind. Ken Chau has also made our buying experience very smooth. He answered all our questions and he was polite and easygoing. Our paperwork signing was also quick and easy. My overall experience has been wonderful and I highly recommend this dealership and the team that helped me get my first-ever electric car!!! ❤️❤️❤️
good service。
I wish there was coffee it would have been the best otherwise
They're really good and friendly. Ken made sure my wife and I understood everything and that the price quoted was what we paid..😁😁
Best service ever!
My service advisor Kevin very friendly and helpful. Best service ever
Although there was a wait when I arrived, I am happy with the service I received. Car was washed, I was given a detailed video of work completed by the mechanic and an Uber was provided. Thank you
Attentive and respectful sales experience, from start to finish they made the car buying process stress free. Everything we asked for, nothing we didn’t. Thanks Steve and Michael!
Very good experience with Customer agent, Randy Rivera!
Changed a tire within one day. Free Lyft ride so I can go back to work at morning and get fixed car later afternoon. All technician seem friendly and professional. I also got online video about my car multi check result. Very impressed.
Fantastic customer service! Friendly, helpful, and reasonably priced. The team makes every effort to make getting your car serviced as pleasant and painless as possible. Our service person, Eddie Wong, is the best!
Customer Service was great. Service Manager/Rep., Eddie Wong is the best. He is always nice, patience, helpful and very knowledgeable.
Service was great during my visit. It didn't take long before they have my car ready to go.
My family has now bought 5 BMW’s from Elvis Blohm. Elvis is the best in the business and that’s why we keep coming back to him. I give Elvis the “Highest Possible Recommendation.” Thank you!!!
The whole team was very friendly and responsive in helping me preorder my car. The car was given to me in the price promised in the beginning, no mark up for preordering. Overall, an amazing experience.
New Century Service department is far above any other local BMW service centers around. The service advisors always go above and beyond to ensure you are happy with the company’s service especially Shawn Nguyen. I’m always happy to make the drive out due to the exemplary service provided .
Elvis was responsive and very patient with me. It was my first time ordering a car, and I had bunch of questions. He made the preorder simple for me and even cared about my order outside his work hours. Highly recommended.
Chris Gannon was really friendly & responsive in helping me. He answered all questions I had, and he even cared about my order outside his work hours or when he's not at the office. Highly recommended.
New Century BMW has always helped service my vehicle and of course, excellent with client communication. Please ask for Service Advisor, Shawn Nguyen. Can’t rave or thank him enough on how attentive and detailed he was with repairs necessary for my car: get the ultimate care oil package you can’t go wrong. Engine mount done. Thank you, Shawn! Be back for maintenance 👍 And thank you to all the staff, certified techs and mechanics who work so hard at New Century daily, quickly and efficiently to get us back on the road!🙏🏽-Red BMW 328xi
Every employee in New Century BMW Alhambra is very nice, Pamela Chen put work order for me quickly and carefully. They offer me ride back and come, they offer me the check report in detail, they take care our BMW more than our expectations. Good job and thanks!
Pam is awesome ,it was very easy made my appointment and I was in and out , I will be doing business here in the near future. Thank you Pam!
I was very pleased with the service department at New Century BMW. My service advisor was Eric Ho and he was excellent. He went over things patiently with me and addressed my concerns. I found him to be extremely knowledgeable and honest about necessary repairs. I highly recommend the dealership and hope to deal with Eric again. Excellent shuttle service as well. 5 Stars on everything.
Excellent and efficient service, everything delivered as promised, took just an hour and half for maintenance to be done while waiting. People are courteous and helpful.
As good of an experience as you could hope for from buying a car. The whole process was super straight forward. Thank you Jason Tu for taking care of lining everything up.
Service by Eddy Wong was top notch. I went in for brake pads replacement. He optimized by also having my brake fluid changed as well as my routine oil change. I asked for a rush and the work was done in 3 hrs
Sydney explained very well issues and solution to fix the car
Ken Chau was my sales associate take care my purchase, he’s willing to go extra mile helping me find the right model and right color I wanted, most importantly the best price! Thanks Ken for the fantastic job, I appreciated it, definitely recommend you to friends and families.
Easy and quick service appointment. Lyft service to and from. Paid online and my car was waiting and ready when I arrived. Excellent!!!
My interaction with the GM, Steven Pan was great where he resolved my issue. He took the time to understand my situation after an initial visit and introduced me to James, and left me in good hands! James, the Service Manager and Eric the Service Advisor are fantastic! They provide excellent service and have fully earned my trust. They thoroughly assessed my car and patiently broke down the priority issues step by step which made me feel they value my business as a customer, care about my safety and went the extra mile to work with me on the costs ...
Very good. Eric ho is wonderful and trustworthy.
They did the job and cleaned the car. It was apparently done but they didn’t notify me for an hour. And how do you not have coffee?
Had scheduled maintenance done. We had to wait at least 15-20 minutes before we were checked in even though we had an appointment. When we got the car back, after a complimentary wash, there were swirl marks on the hood. I hand wash my cars so I know they were not there beforehand. Given that the dealership does a thorough walk-through when you drop the car off, looking for dents and scratches, you would expect them to wash the cars correctly. Likely, the washer didn’t hose off any debris from the paint surface before rubbing it in and scratching ...
From the start Tony was professional and respectful and made me feel comfortable. This extended to the finance department as well. The follow up and customer service provided by all, especially Diana, was in-line with the BMW brand and reputation.
Excellent service, always timely, Very professional!
Excellent and professional technical support services😊
Ask for Chris at the dealership. No pressure, super responsive. Great experience and I’m really happy I purchased my car there.
went here for my airbag recall on my e46. job was done relatively quickly and they even got a ride share service to take me home after i dropped my car off for service
Very courteous and professional, Eric kept me up to date on the working being done. Everyone was friendly and helpful. Having the car serviced was a very pleasant experience. The dealership of the Ultimate Driving Machine has the Ultimate Servuce Department!
always a great experience with Will
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