I would like to thank Elvis for his excellent customer service. He went above and beyond for us. We will be returning back to him in the near future. He took care of us from point A to B. Thank you so much
Was such an easy and and enjoyable time looking for my car. He was very knowledgeable, understanding and most importantly 100% honest. I really enjoyed my time there, the process was fast and easy. Definitely will recommend New century BMW to friends and family.
Great overall experience
The process was fast and thorough. Have done business with these folks for years, and service was excellent.
A+ service. Will visit again.
Eric Ho, really took care of my car from the 1st minute I got there until the last! I was there at 11AM and he told me the car would be ready at 2PM and at exactly that time, he notified me the car was ready to be picked up! Eric has shown what a good service advisor should be doing and he had done it to perfection! Eric deserves my full gratitude for today's service and I hope that New Century BMW will notice it too. Fanny Ta Happy Customer 😊
I have been a Mercedes Benz owner for many years. I purchased my 1st BMW in 2017. It was an Alpina B6. The Alpina provided me with a fantastic driving experience, however, in December of 2020 I had to replace a motor block. Since I've had a very pleasant experience and receive fantastic customer service with my scheduled maintenance at New Century BMW of Alhambra, I decided to return to them for the replacement of the motor. It was the best decision I ever made. My service advisor, Pamela Chang and her manager James made it seemless and gave me the ...
I recently had service my X5 unexpectedly due to a water pump failure. Fortunately I was actually on my way to New Century to pick up a new key fob because I forgot I had my original key fob in my pocket while swimming in the pool. So, on the way to the dealer, I hear a high fan noise and a couple minutes later a warning light comes indication high temp, use moderate engine speed or stop. I pulled over on local streets about 5 times, shutting off the engine and turning back on. I was within 2.5 miles of the ...
Elvis was patient, understanding, informative and friendly. Made the car buying experience effortless, stress free and fun!! Will definitely be recommending him to all my friends and family. I knew I was getting the best deal I could get and it was awesome experience
I have been going to New Century BMW since 2011 for all our service and maintenance needs. I could not be happier with their superb customer service and ability to take great care of our vehicles. In particular, we greatly appreciate our service advisor, Eric Ho, for the extraordinary care experience and expert guidance. He will only recommend preventative maintenance work that is truly value-added and has saved us thousands to address issues early before turning into big problems. Based on our personal experience over the last decade, we highly recommend New Century BMW, and Eric Ho is the best service ...
William was amazing, kind, and on top of his task for my car getting serviced. He made sure I did stress about anything there. Thank you.
Everyone at New Century BMW was great! My buying experience wonderful and I would highly recommend New Century BMW for your next purchase or lease.
This is by far one of the best dealership I've visited so far. I bought my 2021 BMW X5 at this dealership and the sales rep (Ken) that helped me was amazing. Despite having a wealth of knowledge with each of the car models, Ken was very patient with me and he listen to every little details I said carefully. The amount of time and effort he spent working with me on this deal was unimaginable. He is by far the best car sales person I've ever met. Unlike the dealership that I've visited in the past, the ...
Eric Ho was great, very helpful.
Pamela is awesome and goes above and beyond. Service is great!
Yes their services are good agcall
I had leased my car 3yeaes ago, but now I wanted to finance the car. I called Tk, and I told him I wanted to finance the car, I got approval the same day, signed my contract with in 24hrs. If you want to lease or buy a new care. I highly recommend, New Century BMW in Alhambra. Go see Tk, he is the number 1 person to go to for all your car needs.
Proactive service, professional, sophisticated, streamlined work 👍
The car got a nail stuck in the tire and went completely flat. It had to be towed to Néw Century BMW and after issues with AAA it did not get to the dealership until after 4 p.m. We had spoken with Eddie Wong throughout the process and he managed to get the car assessed and serviced before they closed. His effort went above and beyond and was greatly appreciated. The service provided was exceptional.
Hamlet is the best sale agent. I have bought 5 cars from him. Great service and great over all experience. I highly recommend New Century BMW!!
New Century BMW has been our dealership for the past 15 years. Anthony Yang has been our salesman for all these years and he has consistently provided us with the highest quality service. Anthony is patient, caring and always works with us to provide the best deal possible. When our BMW lease comes due we call Anthony and he handles everything. The buying process is quick, efficient and we always leave the dealership satisfied.
Smooth easy process. William and Michael made this quick and enjoyable. I definitely recommend New Century BMW
Eric Ho is amazing. He's always the one I ask for when I need service. He is experienced and knowledgeable. Thank you Eric!
Great service, very knowledgable staff, great experience overall.
The absolute best service! William Vazquez did an outstanding job informing me and updating me on my vehicles status.
Elvis is a rock star. He was super patient and answered all of our questions as we shopped and picked out my son's first car. Dealership was very accommodating as the transaction went passed their closing time. Elvis' follow-up was awesome, too. Would recommend Elvis and New Century, and will definitely be going back for my next BMW.
My 4th car with Elvis and he ups his game every time. I got my new lease in under 2 hours, felt like a VIP!
They offer Lyft ride while my car was in maintenance which was pretty great. The staff here was efficient and helpful. Very happy with the services they provided!
Very helpful and fast service
Pam is super, always professional and helpful, knowledgeable. 👍
I had an excellent experience at this location. I called in to check on a vehicle listed on their website and Hamlet, my sales expert, let me know it was in stock and he was available within the hour to give me a test drive. When I arrived at the location, the front desk staff was friendly and attentive. Hamlet came down to introduce himself and let me know he already pulled the car from the lot and had it waiting in front for our test drive. He was extremely kind and knowledgeable of the X1 - when we got ...
Thank you so much New Century BMW We had a great experience with kind and friendly service especially Tony, you were amazing!!! 😁
they provide good services
Eric Ho is knowledgeable, friendly and professional. I'm very happy with New Century BMW in Alhambra. Thanks for a great service dept.
Elvis was excellent in service and hospitality by helping me with my new purchase from New Century BMW. I had a great experience with the entire staff and I am very happy with my new car. I’d like to thank Elvis and Jay at New Century BMW and the entire staff very much for their excellent service. Thank you.
My experience here was the best! I’ve purchased many cars in my life so far and I thank Century BMW for making me feel comfortable and appreciated.
Dealership was very clean and we felt safe and comfortable during these Covid times. Elvis is the best! Very knowledgeable and patient. He knows his information and is very professional. This is not our first car with Elvis, nor will it be our last. Thanks Elvis you are very appreciated.
Sidney is the man!
All workers is nice and superficial!
New Century responded quickly to my inquiry and provided a fair priced quote. They answered all questions quickly and the sale process went smoothly. I would highly recommend this dealership.
It is my second time buying from this dealership Mark M. is absolutely beyond helpful . The process was super easy and fast. I traded in my older model i3 rex for a newer one . I'm ecstatic to continue being a BMW owner and stay electric . All my needs were met and exceeded. Thank you to everyone involved your combined efforts helped me tremendously. It was such a stellar experience , im looking forward to my next purchase Haha!
Kevin did a great assisting with my repair and suggested additional devices (oil change and a recall that just came in for 2021 BMW 330e). I was very satisfied with overall experience.
No pressure staff. Friendly. Knowledgeable.
Me gustto u. Carro que bi buena atencion
Elvis was amazing, I couldn’t of asked for a better person to help find the perfect car for my daughter. I could tell from the get go that Elvis was there to help and not just sell me a car. I was not only impressed with Elvis, but I was also impressed with the dealership from the finance person to the person that did the car walk around and explained all the technology in the vehicle. in the near future I plan on purchasing a new vehicle for my wife and I already know this is the dealership and ...
Got a really nice car for a good deal! Elvis was really cool and professional and the whole process was a good experience. Love my car!
Price is a little higher.
Elvis, with his expertise, professionalism and patience, helped me to get a good deal for leasing a new X3. Really appreciated his and his manager’s efforts in working out this deal for me. Elvis is such a nice guy to help his customers as much as possible. With his dedication and expertise, Elvis is definitely an asset to New Century BMW.
My girlfriend and I just bought our 3rd BMW from Elvis (salesperson), Jay (sales manager), Sean (finance manager, and the great team at New Century BMW, and once again, we're completely satisfied and very grateful for the excellent service and experience they provide. I highly recommend this dealership! Elvis is the man, go see him! ...Just a few days in and we're LOVING our 2021 330e! Thank you New Century BMW!
My girlfriend and I just bought our 3rd BMW from Elvis (salesperson), Jay (sales manager) and Sean (finance manager) the great team at New Century BMW, and once again, we're completely satisfied and very grateful for the excellent service and experience they provide. I highly recommend this dealership! Elvis is the man, go see him! ...Just a few days in and we're LOVING our 2021 330e! Thank you New Century BMW!
Chris and Sonny are awesome. I would definitely recommend going there to get your next BMW
Great deal on new tires for my X3. Got an alignment with the tires. It fixed a slight pull to the left that I have had for a while. Had an electrical issue that required a new battery which was covered under warranty. Shawn was helpful and courteous as always. It was a productive service experience.
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