Everything was really great, i love the car!
Great service & friendly atmosphere!
I was very surprised that the owner of the dealership called me , he asked what had happened and apologized. He also promised to help resolve the issue with BMW FS for me , and he did! After this experience, I decided I will still get my next BMW from New Century, because they have a great boss and a great team who are willing to put the customers satisfaction as their first priority !
Mr. Elvis Blohm and Mr. Saeid Memar were very thoughtful and went out of their way to be helpful. It was a pleasure doing business and chatting with them. The financial person was friendly as well . I highly recommend this dealership.
Wonderful service friendly very professional and experienced.. Clean work, reminder of appointment.I believe it’s great idea.
The service was professional, fast, and clearly communicated.
6/27/2022 My husband & I, went into BMW of Alhambra. They were very helpful & patient with me. They did not rush me, they worked with us to help get us into what we wanted. Over all, very good 👍🏽 Thank you, to the manager, the advisor & also the financial person. 👍🏽👍🏽 They were all great 😊
The customer service at this dealership is fantastic. We encountered an issue with delivery which was out of the dealership's control and everyone (Sunny, Hamlet, and Jay) were following up with BMW daily on the status. On the day that I took delivery, the transaction was quick because Jay and Hamlet made sure that I complete most of the documents prior to approving to the dealership. Sean was very diligent, efficient, and detailed in his explanation of financial terms and conditions. Overall, I have always had a great experience with New Century BMW.
First time visiting New Century BMW and the impression left me was top notch. First of all, I used to go to another dealership Northeast from New Century, each of my visit was treated by the service manager like I was a second class citizen. I soon abandoned that dealership and used an independent service shop. But recently visit to New Century was top notch, they made the experience enjoyable and speedy. The service manager was courteous and informative, unlike the other dealership where they could careless to answer my questions or calls left unreturned. Definitely will make New Century ...
Elvis is very nice! The entire purchase process is smooth and comfortable. The best car purchase experience I have had.
Elvis is a very nice sale. Quick response and comfortable buying procedure.
Excellent service there staff are very kind and highly appreciated
Overall always easy and quick with New Century BMW, whether It is a brake replacement, oil change, or larger jobs, everyone at the service department Is always on top of their customer service!
The service team at New Century BMW is why I keep coming back over the years. Service Advisor Eddie Wong is knowledgeable and always helpful. Not once has he tried to oversell me on anything. More recently I was helped by another service advisor Eric Ho, who was professional and efficient, yet made time to listen to and answer my questions. He reminded me that I had a credit from a package deal on tires I purchased over a year ago and had long forgotten, saving me about $250. He arranged for me complimentary Lyft rides from the dealership and back ...
I had a great experience getting my BMW serviced at New Century BMW. I was checked in quickly and my SA Eddie was very polite and knowledgeable. I even received a text message with a video detailing the extent of the service. I will be returning to New Century for all things related to my car going forward.
As usual service was prompt and efficient. I was drivgen home with a Lyft driver and about 3 hours later picked up to return to the dealership. There were no unforeseen surprises and everything went very well.
Very good service person.
Century BMW Service is outstanding. Great people, quality service, work done quickly and Car service to/from location. I really appreciate Kevin Luu for his excellent service!
Kevin was super helpful, patient and courteous. They also have a video of the inspection and for a woman whose knowledge is limited, it was very educational for me. Will definitely recommend.
Diana is amazing! She’s so kind and willing to help. Long story short, I bought my car from another dealer that was far away for no other reason than they had the car I wanted in stock and with the global shortages right now that’s not that easy. In any case, I wanted to work with a local dealership so I need so I could have a place where I can get my car serviced that was not far away. I called Alhambra and spoke to Diana and she was so helpful and willing to help me walk ...
Picked up our X5 45e couple weeks ago. The experience couldn't have been any better. We moved to OC area but the few BMW dealers around us wanted to charge MSRP + 5K. Reached out to our contact at NCBMW, Justin Wong. Though he is no longer a sales associate, he helped us through out the whole process. Justin understood our needs and gave us an allocation of another car with different model/specs so, we could get our car early. Justin kept us in the loop throughout the whole build status. Our car arrived but we were not ready ...
William provided excellent service. Fast response time and always keep me updated on my cars status . Will return to NCBMW for all my future services!
New Century BMW was extremely professional to deal with for my BMW I3 purchase. The sales rep, Ken Chau was great as he had worked out most of the paperwork over the Internet prior to my arrival. He had the car all detailed for us when we arrived and had their technical representative, Diana ready to walk us through the features of the car. I was very pleased how smooth the transaction went. I would gladly recommend New Century BMW and their team if I was looking for a car! Thank you, Ken Chau and your support team, for such ...
Advisor Eric, was extremely knowledgeable and professional. He not only addressed all my concerns with detail and patience, he responded to my questions during off hours as well! Great service at New Century Alhambra. And they currently have price promotions on services! Will definitely return!
Very professional thru and thru. Got a really great deal after shopping around with multiple other dealers. Gonzalo was very courteous and professional. The GM mr Patel very helpful. Great dealership. Highly recommend them
Price for new 20 inch run flat on a 740 was surprisingly reasonable. Pam was an excellent advisor - responsive, professional, and courteous.
My service advisor, Kevin Luu, is very courteous and professional. He actively listened to all my car issues as well suggested many techniques to maintain my car. Due to my car’s service taking a couple of days, Kevin also arranged for a rental for me to use so that I experienced no impact to my daily routines. New Century BMW’s technician, Johnny, also provided video-details about my car, and service payment was a smooth process via the web. My car was ready as advertised with car issues superbly resolved. New Century will take care of you and your ...
Pamela was delightful thorough and knowledgeable.
BMW new century was very efficient and easy when setting up a service appointment. Eddie who was the person helping me was very responsive and quick to answer any of my questions. I had to get my brake fluid changed as well as my normal oil change. He made it simple and fast. Great experience!
My experience at NEW Century BMW was excellent!! Elvis Blohm is who I dealt with. What a pleasure he was to work with. He made my experience a pleasure. I am now a big fan of New Century BMW. Thanks to Elvis I intend to be a loyal client for another 20 years God willing.
Eddie Wong has been my service advisor for as long as I can remember. Every time he goes above and beyond to make sure my car is properly taken care of.
Very patient, professional and efficient service! Highly recommend.
Brilliant use of modern technology to provide customer service.
No hassle, straight forward car buying experience. Ken Chao was great, super nice, personable and accommodating. Highly recommend this dealership and I visited a few other dealerships before I ended up here. What a big difference!
Christopher was so easy to deal with, he was very friendly and gave out straight answers to questions we had- you can tell he really is an expert!
This was an excellent experience. Tony was awesome! Very smooth process. I love my new X5
Did my repair under warranty and didn't try to push for any unnecessary repairs. Good communication, fast service, polite, unpretentious.
New Century BMW, Absolutely the best service around! In my book they are 💯.
I highly recommend choosing Eric Ho as your Service Advisor at New Century BMW. Eric provides exceptional service and he always goes above and beyond to take care of me and my vehicle. Anytime that I bring my vehicle to him, he is always able to address whatever concerns I may have and without overcharging me for any service that I don’t need. I feel at ease coming to New Century BMW and this is definitely a place you can trust to get your BMW serviced. Thank you Eric and New Century BMW team!
All services were performed in the ways as expected
I received a great experience with no pressure on me to purchase or how i chose to finance. They were honest with me and Anthony yang offered all the help he could to get me the best deal possible. Both of the vehicles were available when i arrived and i’m great condition. My trade in was appraised properly.
Everything was perfect; my service advisor did a great job. I left in a timely manner. Thank you.
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