New Century BMW FAQs - Your Next BMW Dealership
New Century BMW – General FAQs
Find answers to the most common questions about who we are, BMW models, trade-ins, and more. Our goal is to make your buying and service experience as transparent and stress-free as possible.
We’ve compiled this list of frequently asked questions to provide quick, easy-to-understand information about our dealership and its policies.
Our team is always happy to provide additional information or clarify any of the policies discussed here.
- Vehicle Inventory: Learn about our selection of new BMW models, certified pre-owned vehicles, and used cars from other brands.
- Financing & Trade-ins: Get details on how we can help you finance your next BMW or value your current vehicle.
- Service & Parts: Find out about our expert BMW service department and genuine BMW parts.
If you don’t see your question answered here, please reach out. We’re always ready to help and ensure you have all the information you need to make an informed decision.
Q: What types of vehicles does New Century BMW sell?
We stock a full lineup of new BMW models as well as carefully inspected pre-owned vehicles from other makes. Whether you need a sporty sedan, rugged SUV, or electric vehicle, our inventory has something for everyone.
- New inventory: 3 Series, 5 Series, X1, X3, X5, X7, i4, iX, and more
- Pre-owned vehicles: A wide range of makes and models, each inspected by BMW-certified technicians
- Specialty vehicles: Electric and hybrid models available on request
Can’t find the exact vehicle you’re looking for? Let us know, and we’ll search the region or place a factory order on your behalf.
Q: Are trade-ins accepted, and how is value determined?
Yes—trading in your current vehicle is a great way to simplify your purchase and reduce out-of-pocket cost. We assess each trade fairly using market data, vehicle condition, and mileage.
- Online estimate: Use our Value My Trade tool for a ballpark figure
- In-person appraisal: Quick inspection of condition, service history, and mileage
- Transparent offers: We explain how we arrive at your trade-in value
Remember to bring your title and registration if you own the vehicle outright. If financed, we obtain payoff information from your lender and handle the paperwork for you.
Q: Do you sell used cars that aren’t BMWs?
Absolutely! Our pre-owned inventory includes a variety of brands and body styles, from sedans to SUVs. Each vehicle undergoes a multi-point inspection to ensure safety and reliability.
- Multi-point inspection: Brake check, fluid levels, tire condition, and more
- Warranty options: Many vehicles qualify for extended coverage plans
- Variety: Sedans, SUVs, and vans from domestic and import manufacturers
Ask about certified pre-owned BMW vehicles, which include benefits like warranty extensions and roadside assistance.
Q: What warranty coverage comes with new BMW vehicles?
Every new BMW comes with comprehensive warranty protection. Basic coverage includes bumper-to-bumper and powertrain warranties, with options to extend coverage through BMW Ultimate Care and additional service packages.
- Bumper-to-bumper: 4 years or 50,000 miles
- Powertrain: 4 years or 50,000 miles
- BMW Ultimate Care: Maintenance and roadside assistance included for the first 3 years/36,000 miles
Our finance and product specialists can review each plan and help you choose coverage that fits your driving habits.
Q: Can I schedule a test drive online?
Yes—you can book a test drive from home using our online form. Select a model, date, and time, and our team will confirm your appointment and prepare your vehicle.
- Easy online form: Select your BMW and preferred time slot
- Flexible scheduling: Evening and weekend slots available
- No obligation: Test drives are free and pressure-free
Bring your driver’s license and any passengers you want to ride along.
Q: What payment methods do you accept?
We aim to make payment convenient. Whether for a deposit, vehicle purchase, or service bill, multiple options are available.
- Accepted methods: Cash, personal/cashier’s checks, debit and major credit cards
- Financing: BMW Financial Services or partner lenders
- Online payments: Convenient bill pay portals and apps
Q: Do you offer home delivery or pickup?
Yes! We offer local delivery within the Alhambra area and pickup/drop-off services for service appointments.
- Local delivery: Complimentary within a set distance
- Service pickup/drop-off: We’ll collect your vehicle, perform work, and return it
- Long-distance arrangements: Available for a nominal fee
Q: What is your return or exchange policy on vehicle purchases?
New and used BMW sales are generally final, but our goal is for every customer to be happy. Contact us within three days if you’re unsatisfied, and we’ll explore options.
- Three-day contact window: Notify us promptly if an issue arises
- Case-by-case exchanges: We’ll work on a solution
- Service guarantee: Repairs are re-performed if issues persist
Q: Are you involved in local community events?
Yes! New Century BMW supports local schools, charities, and community events in Alhambra and nearby areas.
- School partnerships: Donations and sponsorships
- Charity drives: Food and toy collections
- Community events: Car shows, safety clinics, customer appreciation events
Q: Do you offer discounts for military members or first responders?
Eligible customers can save on select new vehicles through BMW military and first responder programs.
- Who qualifies: Active-duty, retired, and honorably discharged service members and first responders
- Documentation required: Military ID or employment badge
- Eligibility: Offers vary by model and may combine with other promotions
Q: Is Spanish-language assistance available?
¡Sí! Our team members speak Spanish and can assist throughout your visit.
- Venta y servicio: Compra de vehículos nuevos y usados, citas de servicio
- Traducción de documentos: Explicación de financiamiento y garantías
- Comunicaciones: Seguimiento vía llamadas, mensajes o correos electrónicos
Q: What makes New Century BMW different from other dealerships?
We are locally owned, community-minded, and committed to a transparent, enjoyable car-buying experience. Join the many customers who have trusted us for decades.
- Friendly staff: Known for going above and beyond
- Transparent processes: Fair pricing, clear financing, honest trade-ins
- Community focus: Supporter of local events, schools, and charities
We look forward to welcoming you. Contact us today!