New Century BMW Service FAQs - Your BMW Service Experts
New Century BMW – Service FAQs
Everything you need to know about booking, hours, BMW Pickup & Delivery, Mobile Service, warranties, inspections, and more—all in one place.
Answers below reflect New Century BMW’s current service offerings. If you need clarification, call our service team and we’ll help right away.
- Schedule & Hours: Online booking and weekday hours that fit your day.
- Convenience: BMW Pickup & Delivery, Mobile Service (when available), shuttle, and waiting area.
- Quality & Coverage: BMW-certified techs and warranty support for eligible repairs.
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Q: How do I schedule a service appointment?
Schedule online from our Service section or call the service team. Choose your date/time, select services, and we’ll confirm your visit.
- Online: Use the "Schedule Service" link
- Phone: Call our service number
- Confirmation: We’ll text or call with details
Q: Do you offer BMW Pickup & Delivery?
Yes. We’ll coordinate pickup, complete your service, and return your BMW. Availability is set during scheduling.
- Convenient: Book with your appointment
- Updates: Phone or text
- Eligibility: Based on service type and availability
Q: Do you offer Mobile Service?
Yes. For eligible maintenance and select repairs, BMW Mobile Service can come to your home or workplace when available.
- Typical services: Oil changes, wipers, battery, recalls, tire rotations
- Coverage: Based on parts/tools and technician availability
- Booking: Online or by phone
Q: How long will service take?
Service time depends on the job and parts availability. Your advisor will provide an estimate and updates.
- Diagnosis first: Complex repairs require inspection
- Parts factor: Special-order parts may extend timelines
- Updates: Phone or text throughout
Q: Is there a shuttle or waiting area?
Yes. We offer a local shuttle and a clean, comfortable waiting area with free Wi-Fi.
- Waiting area: Seating & Wi-Fi
- Shuttle: Local rides when available
- Pickup & Delivery: Ask at booking
Q: Are loaner vehicles available?
Loaners are limited and not guaranteed. Request one when scheduling; if none are available, we’ll discuss alternatives.
- Limited supply: Reserve early
- Alternatives: Shuttle, Pickup & Delivery
- Eligibility: Varies by repair
Q: Are your technicians certified?
Yes. BMW-certified technicians receive ongoing training to service modern BMW systems.
- Factory training: BMW systems & diagnostics
- Ongoing education: Current tools & procedures
- Quality focus: OEM parts for BMW vehicles
Q: Do you perform state safety & emissions inspections?
Yes. Appointments are recommended for inspections.
- Annual requirement: Safety & emissions (as applicable)
- Bring: Registration and insurance
- Timing: Generally a short visit
Q: Can I change or cancel my appointment?
Yes. Call the service team to adjust or cancel. For Pickup & Delivery, call to modify your pickup/return window.
- Phone first: Fastest way to reschedule
- Parts note: Special-order parts may affect timing
- Reminders: We’ll confirm the new time
Q: How will I receive updates on my vehicle?
Your advisor will call or text with status updates and pickup information.
- Preferred contact: Call or text
- Milestones: Estimate, approval, completion
- Questions: Call any time during business hours
Q: Do you offer service specials?
Yes. Visit our Service Specials page for current offers.
- Save: Discounts on popular services
- Easy to use: Present offer at check-in
- Where: Service Specials
Q: Do you service vehicles not purchased here?
Yes for BMW vehicles. For other makes, call to confirm service availability. Routine items can often be handled via Pickup & Delivery or Mobile Service.
- BMW specialists: Factory tools & training
- Routine maintenance: Often eligible for Mobile Service
- Confirmation: Call with VIN and service needs